Returns or exchanges will be accepted when the return is received within 14 days of the delivery confirmation date.
Customer is responsible for shipping and cost of any returns. Please ship all returns with tracking and insurance. We are not responsible for lost packages or packages that are delivered to the wrong address.
Send Returns to:
Moulded Shoe, 10 East 39th Street,
Ground Floor Front, New York, NY 10016
Shoes can only be returned if there is no evidence of try-on. Creased vamps or marked outsoles or heels are not eligible for re-stocking.
Shoes that have been altered will not be accepted for return.
No refunds on custom made services and products including bespoke shoes, molded shoes, repairs, prescriptions or arches and orthotic insoles
We reserve the right to charge an additional fee for re-stocking & processing of 10% on returned items which may be deducted from your refund.
PLEASE CONTACT US TO DISCUSS ANY ISSUES AND FOR RETURN AUTHORIZATIONS.