Returns or exchanges will be accepted when the return is received within 14 days of the delivery confirmation date.
We charge an 8.85% fee for re-stocking & processing on returned items which will be deducted from your refund.
Shoes can only be returned if there is no evidence of try-on and the shoes are returned in the same condition. Creased vamps or marked outer soles or heels are not eligible for re-stocking. Shoes that have been altered will not be accepted for return.
No refunds on custom made services and products including bespoke shoes, molded shoes, repairs, prescriptions or arches and orthotic insoles.
Customer is responsible for shipping and cost of any returns. Please ship all returns with tracking and insurance. We are not responsible for damaged or lost packages or for packages that are delivered to the wrong address.